Reach the team
Email support
support@getmailr.com — the fastest way to reach us for account-specific questions.
In-app help
Signed in? Use Help & support near the bottom of the sidebar.
Help us help you
Include these details and you’ll usually get a resolution in one reply:- Your workspace name (shown in the bottom-left of the app sidebar).
- What you were doing — the page you were on and the button you pressed.
- The campaign or design name, if your question is about a specific one.
- The exact message you saw, word for word or as a screenshot.
For questions about a postcard you received (rather than sent), including opting out of
future mail, use the opt-out link on the postcard’s landing page — see
do-not-mail & opt-outs. For privacy questions, email
privacy@getmailr.com.
Common quick answers
Campaign status meanings
What Submitted, In production, and Mailed actually mean.
Billing & credits
How holds, charges, and refunds work.
Campaign troubleshooting
Fixes for the most common campaign hiccups.
Integration troubleshooting
When your CRM connection isn’t syncing.