Payments & invoices

You pay Mailr by card, through a secure checkout. This page covers what happens during and after that checkout, where receipts and invoices live, how to update your card, and what you’ll see when a payment fails or your balance runs low.

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Paying by card

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What the confirmation screen says

There are six possible results. All of them are safe to read literally — none of them hides a charge.

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Transaction history

The Billing page’s Transaction History card is your record of every credit movement. Press View transactions for a table of Date · Type · Amount · Details, 20 rows per page, with campaign charges linking straight to the campaign. Types you’ll see: Credit Added, Hold, Charged, Refunded, Refund Pending, Refund Denied, Adjustment, Credit Purchase, Refund Reversal, and Credits Expired. This is the authoritative record of what you were charged. Spend figures shown elsewhere in the app are estimates for reporting — Transaction History is the real number.

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Receipts and invoices

• Receipts for credit purchases are emailed by the payment provider as soon as each payment settles.
• If you have a monthly subscription, open Billing → Monthly Subscription → Manage subscription. That opens the payment provider’s billing portal, which is where invoices, card updates, and cancellation all live.
• If you only ever buy credits and have no subscription, there is no in-app invoice list — use the emailed receipts, or email support@getmailr.com and we’ll send copies.

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Updating your payment method

Press Manage subscription on the Billing page and update your card in the billing portal. If you don’t have a subscription, there’s nothing stored to update: each credit purchase asks for a card at checkout, and you can choose a different one — or a newly saved one — at that point.

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If a payment fails

Your subscription card shows a status badge: Active, Trialing, Past Due, Unpaid, Incomplete, or Canceled. If a subscription payment fails, the badge turns Past Due or Unpaid and you’ll get an email about it. Fix it by opening Manage subscription and updating the card; the retry happens on its own once a good card is on file. In the short term, a failed subscription payment affects your monthly AI design credits only — postcard credits you have already bought stay in your balance and keep working. Prolonged non-payment can still lead to suspension of the account, so don’t sit on those emails.

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When your balance runs low

Mailr doesn’t auto-recharge, so it warns you instead.

• Low credit balance warning — a daily check emails you “Mailr credits running low: $X remaining” with a one-click top-up link, at most once a week. Turn it on or off under Settings → Account; see Workspace settings.
• Automation held — needs credits — if an automated campaign can’t submit for lack of credits, Mailr emails “Automation campaign needs credits: [name]”. The campaign is held in draft and auto-submits once you top up, using the prefilled link in the email. Nothing is lost.
• Submitting a campaign without enough credits — the review step shows Available Credits in red with “Insufficient credits — need $X, have$Y. Add credits”. Nothing is charged and the campaign isn’t submitted. Top up from that screen and submit again.

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Next steps