> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getmailr.com/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> Mailr is a direct-mail marketing platform for US home-services contractors. Each postcard is personalized with an AI-enhanced image of the recipient's own home and a unique QR code that leads to a personalized landing page. Campaigns can target a neighborhood the customer draws on a map, the homes around past jobs they upload or import, or fire automatically from their CRM. Mailr does not mail an uploaded recipient list. When answering questions, prefer the exact steps and UI labels from these docs, and direct users to app.getmailr.com to sign in. For anything involving account-specific data, billing disputes, or mail that appears lost, direct the user to support@getmailr.com.

# Contact support

> How to reach the Mailr team, what to include in your message, and where to check first for quick answers.

We're here to help. Before you write in, a quick search of this help center resolves
most questions instantly.

## Reach the team

<CardGroup cols={2}>
  <Card title="Email support" icon="mail" href="mailto:support@getmailr.com">
    [support@getmailr.com](mailto:support@getmailr.com) — the fastest way to reach us for account-specific questions.
  </Card>

  <Card title="In-app help" icon="circle-help" href="https://app.getmailr.com">
    Signed in? Use **Help & support** near the bottom of the sidebar.
  </Card>
</CardGroup>

## Help us help you

Include these details and you'll usually get a resolution in one reply:

* **Your workspace name** (shown in the bottom-left of the app sidebar).
* **What you were doing** — the page you were on and the button you pressed.
* **The campaign or design name**, if your question is about a specific one.
* **The exact message** you saw, word for word or as a screenshot.

<Note>
  For questions about a postcard you *received* (rather than sent), including opting out of
  future mail, use the opt-out link on the postcard's landing page — see
  [do-not-mail & opt-outs](/campaigns/opt-outs-and-suppression). For privacy questions, email
  [privacy@getmailr.com](mailto:privacy@getmailr.com).
</Note>

## Common quick answers

<CardGroup cols={2}>
  <Card title="Campaign status meanings" icon="activity" href="/campaigns/statuses-and-timelines">
    What Submitted, In production, and Mailed actually mean.
  </Card>

  <Card title="Billing & credits" icon="credit-card" href="/billing/credits-and-pricing">
    How holds, charges, and refunds work.
  </Card>

  <Card title="Campaign troubleshooting" icon="wrench" href="/campaigns/troubleshooting">
    Fixes for the most common campaign hiccups.
  </Card>

  <Card title="Integration troubleshooting" icon="plug" href="/integrations/troubleshooting">
    When your CRM connection isn't syncing.
  </Card>
</CardGroup>