> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getmailr.com/llms.txt
> Use this file to discover all available pages before exploring further.
> ## Agent Instructions
> Mailr is a direct-mail marketing platform for US home-services contractors. Each postcard is personalized with an AI-enhanced image of the recipient's own home and a unique QR code that leads to a personalized landing page. Campaigns can target a neighborhood the customer draws on a map, the homes around past jobs they upload or import, or fire automatically from their CRM. Mailr does not mail an uploaded recipient list. When answering questions, prefer the exact steps and UI labels from these docs, and direct users to app.getmailr.com to sign in. For anything involving account-specific data, billing disputes, or mail that appears lost, direct the user to support@getmailr.com.
# Workspace settings
> Set your industry, mail and customer cooldowns, notification email, Slack alerts, and landing-page tracking pixels on the Account Settings page.
**Account Settings** is where you set the defaults that apply to every campaign and landing page in your workspace. Open it from **Settings → Account** in the sidebar. The page subtitle reads: *"Configure your default campaign settings and landing pages. Lead delivery lives on the Automations page."*
Only the workspace **Owner** can save changes here. Staff and Members can read every setting. If you bookmarked the old `/designs/settings` link, it now redirects to this page.
## Industry
*"Your industry determines which postcard designs and landing pages are available for your campaigns."*
The **Industry vertical** dropdown starts unset, with the placeholder **"Select your industry…"**. Until you choose one, Mailr falls back to a general default. Picking the right vertical changes which postcard designs and landing pages you're offered in the [campaign builder](/campaigns/create-a-campaign) and the [design templates gallery](/designs/templates).
## Organization Settings
These control who Mailr will mail and where your notifications go.
| Setting | Default | Rules | What it does |
| ------------------------------ | ------- | ----------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------- |
| **Mail cooldown (days)** | **30** | Minimum 1, whole days | How many days before an address can be mailed again. Applies in the **Standard** and **exclude previously mailed** audience settings. |
| **Customer cooldown (months)** | **24** | 0–60 | With the **Standard** audience setting, customers added within this window are skipped; older customers can be mailed again. |
| **Notification email** | blank | Must be an email address | Where Mailr's notifications go. Leave it blank and they go to the workspace Owner's email. |
| **Slack webhook URL** | blank | Starts with `https://hooks.slack.com/services/` | Optional Slack destination for the same notifications. |
Setting **Customer cooldown (months)** to **0** means Mailr will **never mail past customers**. Your do-not-mail list is always skipped regardless of either cooldown — see the **Suppression list** under **Assets**.
### Email notifications
Five checkboxes, all on by default:
* **New lead captured**
* **Campaign mailed (postcards submitted for printing)**
* **Low credit balance warning**
* **Automation held — needs credits**
* **Weekly report (Mondays)**
These are *"Sent to the notification email above (or your organization owner's email when none is set)."* Uncheck any you don't want.
## Tracking Pixels
*"These pixels fire on all of your organization's landing pages so you can retarget visitors. They send a page-view plus a lead-conversion event when a visitor submits the form. Changes apply immediately, including pages already mailed. Leave a field blank to disable that pixel."*
| Field | Example | Where to find it | Watch out for |
| ----------------------------------- | -------------------- | -------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------- |
| **Meta Pixel ID** | `1234567890123456` | Meta Events Manager → Data sources → your pixel ID | Must be the **numeric** pixel ID, not the pixel's name |
| **Google Analytics Measurement ID** | `G-XXXXXXXXXX` | GA4 Admin → Data streams → Measurement ID | Must start with `G-` |
| **Google Ads Conversion ID** | `AW-123456789` | Google Ads → Tools → Google tag | Must start with `AW-` |
| **Google Ads Conversion Label** | `AbC-D_efGhIjKlMnOp` | From the conversion action's tag snippet — the part after the slash in `send_to` | Optional, but it **requires the Conversion ID above**. Saving a label on its own is rejected |
| **HubSpot Portal ID** | `12345678` | HubSpot Settings → Account defaults → Hub ID | Must be the **numeric** portal (Hub) ID |
Because changes apply immediately — including to postcards already in the mail — a pixel you add today starts collecting on cards that were printed weeks ago.
## Saving
One **Save** button at the bottom of the page covers every section. A green **Saved** confirmation appears for a couple of seconds.
If something is wrong, the error shows inline next to **Save** — for example a pixel that doesn't match the expected format, or *"organization settings require owner permission."*
When it works, you'll see **Saved** appear next to the button. If Save doesn't stick, ask your Owner: only Owners can change workspace settings. See [Team & roles](/account/team-and-roles).
## Settings that live somewhere else
Not everything is on this page. These are the common ones people look for here:
| What you want to change | Where it lives |
| ---------------------------------------------------------------------------------- | --------------------------------------------------------------------------------- |
| Your own name, email, password, and API keys | Your **workspace name** in the sidebar footer → **Manage account** |
| Logo, colors, company details, industries, showcase photos, landing-page tab title | [Brand kit](/designs/brand-kit) — **Designs → Brand kit** |
| Lead delivery, CRM connections, automations | [Automations](/campaigns/automations) — **Campaigns → Automations** |
| Credits, top-ups, invoices | **Workspace → Billing** — see [Credits and pricing](/billing/credits-and-pricing) |
| Do-not-mail and past-customer list | **Assets → Suppression list** |
| Landing page content, reviews, default page | [Landing pages](/results/landing-pages) — **Campaigns → Landing pages** |
## Next steps
Invite teammates and choose who can change these settings.
The other half of your workspace setup.
Connect your CRM and route leads.
Quick answers about cooldowns, notifications, and access.